Frozen Highway (hereinafter referred to as “FROZEN HIGHWAY,” “we,” “us,” or “our”) values and respects the privacy of its users (hereinafter referred to as “You” or “Your”). This Privacy Policy explains how we collect, use, store, and protect your personal data when you access or use www.frozenhighway.com (hereinafter referred to as “the Website”). We are committed to maintaining the confidentiality of all personal information provided by you. For the purposes of this Policy, FROZEN HIGHWAY includes its subsidiary companies.
This Privacy Policy applies to any person who books, purchases, intends to purchase, or enquires about products or services offered by us, whether through our Website, corporate office, branch offices, or authorized sales partners. By submitting your personal information to us via the Website or through any of our offices, you consent to its collection, storage, transfer, and processing as outlined in this Policy. If you do not agree with the terms of this Policy, we regret that we cannot process your booking, and you should refrain from using the Website.
Collection and Use of Personal Information
You may be asked to provide personal details including, but not limited to:
- Name, address, email, contact number, date of birth
- Credit/debit card details (encrypted), bank information, Aadhaar/PAN details
- Passport and visa information (including photos, business/company details, etc.)
- Professional qualifications or other supporting details
We may also collect:
- Records of correspondence (email, telephone, or other communications)
- Technical information such as IP address, browser type, operating system, and site usage statistics
- Sensitive data, where necessary, such as medical conditions or disability-related requirements (supported by relevant medical certificates)
This information is collected to facilitate your bookings/purchases, improve customer experience, and for internal research, auditing, and service enhancements. We may also use cookies and other technologies to optimize your browsing experience.
Purpose of Collecting Personal Information
Your data is primarily collected and processed to:
- Manage and confirm bookings/purchases
- Send booking confirmations and updates
- Share daily or trip-related information
- Notify you of changes to bookings
- Resolve complaints or disputes
- Detect and prevent fraud or unlawful activity
- Fulfill contractual obligations with you or third-party suppliers
- Enhance your browsing and service experience
Cookies
Our Website uses cookies to distinguish you from other users and improve overall functionality. Cookies:
- Allow smooth login and session management
- Help analyze site traffic and usage trends
- Support personalization of services and marketing content
While most browsers accept cookies automatically, you may control or disable them. However, disabling cookies may limit website functionality. Information collected through cookies is anonymous and not linked to your identity.
Third-Party Website Links
The Website may contain links to third-party sites for your convenience. Please note:
- Clicking these links will take you outside our Website.
- We are not responsible for the privacy policies or content of these external websites.
- You should review their policies before sharing personal data with them.
Sharing of Information
Your personal information may be shared:
- With our holding company, subsidiaries, group companies, or affiliates for business purposes
- With service providers (e.g., airlines, hotels, transport companies, visa consulates, insurance companies, banks, etc.) strictly for booking fulfillment
- If required by law, court orders, or legal proceedings
In case of mergers, restructuring, or transfer of business, customer data may be transferred to the new entity.
Marketing Use
We may use your information to contact you with offers, promotions, newsletters, or surveys. You may unsubscribe at any time by writing to holiday@frozenhighway.com. We will not share your details with unrelated third parties for marketing purposes without your consent.
By participating in promotions or tours, you agree that we may use your photographs or testimonials for marketing and advertising purposes.
Data Protection and Security
We use secure servers and SSL (Secure Socket Layer) technology to encrypt all data transmission. While we take all reasonable steps to safeguard your information, please note that no internet transmission is entirely secure, and we cannot guarantee absolute protection.
You are responsible for maintaining the confidentiality of your login credentials. Withdrawing consent to share personal data may limit or restrict access to certain services.
Intellectual Property Rights (IPR)
All products, concepts, trademarks, logos, and copyrighted material related to FROZEN HIGHWAY are legally protected. Unauthorized use, reproduction, or display without prior written consent is strictly prohibited and may result in legal action.
Authenticity of Data
You are solely responsible for ensuring the accuracy and truthfulness of the information provided. We are not liable for any consequences arising from inaccurate or false information submitted by you.
Changes to This Privacy Policy
This Privacy Policy may be updated or revised at any time without prior notice. Continued use of the Website implies acceptance of the latest version. Please review this page regularly for updates.
If you believe we have not adhered to this Policy, please contact us at support@frozenhighway.com and we will take necessary steps to resolve the issue.