This policy outlines how personal data collected from you is processed and stored. Please take your time to read our Privacy Policy carefully so that you fully understand how your information is used. Frozen Highway is committed to protecting and respecting your privacy.
We will endeavor to keep your information as up-to-date as possible, ensuring that it is current, accurate, and complete.
THE INFORMATION WE COLLECT
Frozen Highway collects personal information only to the extent necessary to deliver the services, products, or information you, or an agent or other passenger booking on your behalf, request. Frozen Highway, either directly or through our agency and booking partners collects, holds, uses and discloses, only as necessary the following personal information from customers and others in the course of offering services or providing services to you.
Frozen Highway collects personal information from individual, agents and agencies to the extent required to allow agents to book Frozen Highway trips, and to be properly credited for such booking, as necessary and as dictated by the relationship between the agent and Frozen Highway. Such information may include name, employment relationship or employer information, work or business address, etc. If you are an agent travelling with Frozen Highway, Frozen Highway may collect the personal information noted above for other travelling passengers, as well as other employment or eligibility information. This information may be collected directly from you or from your employer (where authorized).
WHEN DO WE COLLECT PERSONAL DATA ABOUT YOU?
We may collect personal information about you whenever you use our services, when you travel with us, when using our website, when contacting us directly by phone, email, through social media or when visiting our offices.
WHAT INFORMATION DO WE COLLECT?
When completing an online form such as our inquiry form or brochure request form or when contacting us directly to inquire about one of our holidays, we record basic personal information such as your name, address, email address and contact number.
When booking a holiday we will collect additional information including your previous experience, passport details, travel insurance, emergency contact details, information relating to dietary requirements and any medical conditions that we may need to be aware of.
When you sign up to receive email marketing communications from us we require your name and email address. You can manage your preferences to ensure that you only receive marketing emails related to content that you are interested in. Once signed up you will be able to manage your own marketing preferences and are free to unsubscribe from our marketing emails at any time.
WHAT DO WE USE YOUR PERSONAL INFORMATION FOR?
We use the information that we hold about you in the following ways:
To provide you with the information, products or services that you have requested.
To manage your travel booking and provide you with the relevant services associated with your booking
To communicate with you and manage our relationship with you.
To personalize and improve your customer experience.
To provide you with news, updates, promotions and offers where we have your permission to do so
WHO DO WE SHARE YOUR PERSONAL DATA WITH?
In order to facilitate our clients’ travel arrangements, we need to share personal information with our ground agents and other relevant suppliers such as airlines, hotels and transfer companies within and outside the Indian Economic Area. The information may also be provided to security or credit checking companies, public authorities such as customs/immigration if required by them, or as required by law.
We will not pass any information onto any person who is not responsible for part of your travel arrangements
HOW LONG WILL WE KEEP YOUR PERSONAL INFORMATION FOR?
We do not hold your information for longer than is necessary to facilitate our relationship with you as our client. For example, when you book a holiday with us we will keep the information related to your booking in order to fulfil your travel arrangements. After that, we will keep the information for a period which enables us to handle or respond to any complaints, queries or concerns relating to the booking. The information may also be retained so that we can continue to improve your experience with us and to enable us to set your loyalty membership status.
We will actively review the information we hold and delete it securely, or in some cases put it beyond use, when there is no longer a legal, business or customer need for your information to be retained. If at any time you wish your information to be deleted from our system, please contact us at info@Frozenhighway.com
SECURITY
The personally identifiable information we collect about you is stored in limited access servers. We will maintain safeguards to protect the security of these servers and your personally identifiable information.
LINKS ON OUR WEBSITE
Our site may contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy notices and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
